Returns & Refunds
Returns & Refunds
We promise to give you the highest quality products at the most affordable prices. We also make sure that every item we ship out is inspected for quality assurance.
Policy is as follows:
Defective merchandise may be returned within 7 days from receipt of when your item was purchased. You must contact Hyde Vapes in order to return items and they must be accepted. Non-approved returns will not be accepted.
Upon return of defective merchandise we will replace the defective item with a new and working one. Should an item be inspected, and deemed not defective, you will be contacted and the item will be returned to you. Should an item be inspected, and deemed defective, and we are not able to replace the defective merchandise – we will issue a refund for the purchase price of the defective merchandise. Shipping charges remain the responsibility of the buyer and are non-refundable.
We only accept returns on mechanical hardware unless otherwise stated on the product page. All liquids, drip tips, cartomizers and atomizers are sold As-Is, with no warranties expressed nor implied.
If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Blister packs must not have been opened. We will refund the cost of the items; however shipping charges are non-refundable.
All sales are final.
We do not accept returns or replacements due to user error, for example reasons such as: I don't like it - I thought it was something else - I did not like the colour - I didn't know what I was buying - It doesn't fit my current model etc. - will not be accepted for return. We expect you to take responsibility for your own decisions in these types of matters. Please do not return anything without contacting us first - any non-authorized merchandise returns will be returned back to the sender, or thrown away at your expense. We do not accept returns on physically damaged items.
We will try to attend to all returns as soon as practically possible.
Please note that refunds are subject to a £1.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.
Due to hygiene reasons, we cannot refund any mouth pieces (drip tips, tanks, kits that include tank and similar).
If you wish to get a refund for liquids, devices and other products, they must be returned in an unused, unopened original packaging. Please make sure, that you wish to keep an item before breaking any seals.
You must bring the receipt for the item you wish to return. Items without receipts will not be accepted.
All returns must be made no longer than 28 days from purchase date.